MANAGED AI CONVERSATIONAL AGENT
Help interested visitors
take the next step.
Give website visitors useful answers while they are exploring your business. AiDU builds and manages a conversational system that draws on approved knowledge, understands what each visitor needs, and helps them move towards a relevant next step.
Your team sets the qualification criteria, commercial boundaries and handover rules. AiDU manages the knowledge, integrations and conversation quality that keep the system useful.
FROM QUESTION TO NEXT STEP
A useful answer should lead somewhere useful.
A visitor may need to understand an integration, check whether your service fits their business, or clarify what happens after they book a meeting. The right response depends on the question and where they are in their decision.
AiDU connects those conversations to your commercial process. The system can retrieve relevant information, ask a clarifying question, assess fit and arrange a handover with the context your team needs to continue.
Sometimes the next step is a meeting. Sometimes it is a helpful resource or an introduction to the right person.
THE OPERATING LOOP
Understand the question. Help the buyer move forward.
Understand what brought them here
The system uses the visitor’s question, the page they are viewing and permitted conversation context to understand what they need. It asks for clarification when the intent is unclear.
Answer from approved knowledge
It retrieves relevant product, service, pricing and implementation information from the sources you approve. When those sources do not support an answer, it explains the limitation and offers a route to help.
Guide the next step
Where appropriate, it asks a few relevant qualification questions, shares a resource, offers a meeting or routes the enquiry to your team. Booking and routing follow your agreed criteria.
Improve from real conversations
AiDU reviews unanswered questions, handover quality and conversation outcomes to refine the knowledge and rules behind the system.
ONE POSSIBLE WORKFLOW
From an integration question to a prepared sales conversation.
Your sales team starts the conversation with context the buyer has already shared.
A visitor asks whether your service works with their existing CRM.
The system retrieves the approved integration information and explains what is supported.
It asks what the visitor wants to achieve and clarifies any requirements that affect fit.
If the enquiry meets your criteria, it offers a meeting with the appropriate person.
The visitor chooses an available time through the connected calendar.
The agreed CRM record receives a summary of the need, relevant answers and unresolved questions.
MANAGED END TO END
Useful conversations depend on what sits behind them.
Knowledge
Approved information about your products, services, pricing, integrations and delivery process, with clear ownership for updates.
Decisions
Rules for answering, asking follow-up questions, assessing fit, offering meetings and involving a person.
Actions
Resource sharing, meeting booking, enquiry routing and CRM updates through the integrations included in your scope.
Controls
Boundaries for commercial claims, information access, data collection and actions that require human approval.
Improvement
Ongoing review of answer quality, knowledge gaps, routing errors and whether conversations reach a useful outcome.
HUMAN CONTROL
Set clear boundaries for every conversation.
Approved answers and routine coordination
Answer supported questions, share relevant resources, collect agreed qualification details and book meetings within your routing rules.
Commercial commitments
Keep discounts, bespoke pricing, contractual commitments and exceptions to your published offer with the people authorised to make them.
Questions that need a person
Route unsupported questions, conflicting information, sensitive enquiries and requests for human help to the appropriate team. Explain the next step clearly, including when a response can be expected.
A STRONG FIT WHEN
Buyers need answers before they are ready to book.
- Your team repeatedly answers the same product, service or implementation questions.
- Visitors need help finding information spread across your website and documentation.
- Sales receives enquiries without enough context to prepare a useful response.
- Different enquiries need different owners, qualification criteria or booking routes.
- You want website conversations supported outside your team’s working hours.
The starting point is a clear offer and a reliable knowledge base. During setup, AiDU identifies what the system can answer and where your team needs to supply or clarify information.
QUESTIONS
AI conversational agent FAQs.
What is an AI conversational agent?
An AI conversational agent interprets questions and responds using the knowledge and tools available to it. AiDU configures it as part of a managed website system, connecting answers to qualification, meeting booking, CRM updates and human handover.
How is this different from a standard website chatbot?
A scripted chatbot follows predefined paths. This system can interpret differently phrased questions, retrieve relevant information and adapt its follow-up questions to the conversation. Its permitted actions remain governed by your rules.
Can it answer pricing and technical questions?
It can answer questions supported by your approved information. You decide which pricing details and technical claims it may share. Bespoke quotes, unsupported requirements and commitments that need specialist review are passed to your team.
Can it qualify visitors and book meetings?
Yes, where the required integrations are available. We configure qualification criteria, routing and calendar access around your sales process. A meeting is offered when it is an appropriate next step.
What happens when it cannot answer?
It should acknowledge the gap, ask for clarification where useful, or offer a handover. The conversation can be passed on with a summary so your team can see what remains unresolved.
Can it work with our existing website and CRM?
We assess your website, CRM, calendar and knowledge sources during scoping. Supported connections are configured around the agreed workflow; client-specific integration work is scoped separately.
What does AiDU manage after launch?
AiDU monitors system health, reviews conversation quality and exceptions, maintains the agreed integrations, and updates knowledge and routing logic as your business changes. Your team remains responsible for approving the underlying commercial information.
START WITH ONE SYSTEM
Make the next conversation easier to move forward.
Tell us what visitors ask, what your team needs to know before a meeting, and where enquiries should go. We’ll shape the system around those conversations.